First off, which frachisee of jiffy lube did you go to? MFA?, JLI?, Because I know it wasn't Heartland!!! Heartland owns 241 Jiffy Lubes in the midwest and west coast, we do not overfill oil, we do not do tune ups, one every one million cars something gets screwed up, even the best Jiffy Lubes aren't flawless! I've worked there for 9 months and sure, some things are kinda pricey, but that millionth car that something goes wrong with, GETS FIXED!!! Ever wonder why its called Signature Service? Because anything we do is GAURANTEED 100%! If that millionth car is a tranny service and something goes wrong after the service and we're to blame, GEUSS WHAT? We stand behind our Gaurantee, the problem gets fixed and a rental car IS provided while your vehicle is being fixed. Their arrogance will put them out of business. This simple step would have saved our engine and so many other problems they have with their customers. They do not take precautions (as Valvoline does) to show you the dipstick after they have replaced the oil, and to double check their own work. Those of you that had a good experience with this place, I'm happy for you, but you were lucky. Our court appearance is next week, December 22. This is the only way to get a response from Heartland Automotive.is through the courts. We have a huge amount of evidence against them. Their arrogance, lack of follow-up OR concern will cost them $5,000, the cost of replacing our engine. It would have been so much easier to put a claim on our warranty, but being basically honest people, we knew all the evidence points toward Jiffy Lube, not the manufacturer of our engine. They drained the oil OUT of the car, but they failed to fill it back up again, thereby destroying our engine, which was under warranty, by the way. I live in the Twin Cities, and we are in the process of suing Heartland Automotive Services because they performed an improper oil change on our car. Oh yeah.Jiffy Lube is a "PEACH" of a place! More like a Peach Pit.
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